How to keep your customers loyal for life. – Creating renewal processes that work for retail and lease customers.  

Most stores react to returning lease customers far too late in the process. At the last 30 days of a customer’s lease, the customer has already made up their mind on the next steps with their vehicle.

Our proven methods take the same holistic approach as in our other workshops. We look at the entire life cycle of the customer and strategically communicate with the customer to simplify the entire experience. Using the right tools at the right time keeps your customers well informed and eager to look at new opportunities when their renewal opportunity exists. Over the last 25 years our methods have shown dramatic results in renewals, with businesses achieving over 60% renewal ratios.

These workshops are delivered offsite and in conjunction with onsite training to ensure roi of training.